Last Updated: 4 August 2025
At Global GBS Academy, your privacy is a priority. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you interact with our website, services, and learning platforms.
Who We Are
Global GBS Academy is a non-profit organisation focused on building Africa’s talent pipeline for the Global Business Services (GBS) sector. We are based in Cape Town, South Africa, and deliver skills development programmes both locally and internationally.
What Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Physical address (where relevant)
- Demographic information
- Course application and performance data
- Technical data (IP address, browser type, device info, etc.)
How We Collect Your Information
Your information may be collected when:
- You register or apply for a programme
- You complete a form or submit an enquiry
- You interact with our emails or learning platforms
- You engage with us on social media
- You visit our website (cookies and analytics)
Why We Collect Your Information
We collect your information to:
- Process programme applications and enrolments
- Provide access to learning and support resources
- Improve our services and user experience
- Communicate updates and promotional offers
- Comply with legal and regulatory obligations
Sharing of Information
We do not sell personal data. We may share your information with:
- Accredited training providers and assessors
- Regulatory and accreditation bodies (e.g., QCTO, SETAs)
- Technology providers that help us deliver our services
- Partner organisations for programme delivery and impact reporting
How We Protect Your Information
We use industry-standard security measures to protect your data, including:
- Secure servers and encrypted databases
- Limited access to personal information by authorised personnel only
- Regular audits and updates to our data protection policies
Your Rights
You have the right to:
- Access, update, or delete your personal information
- Withdraw consent to marketing or data collection
- Complain with the Information Regulator (South Africa)
Cookies and Tracking Technologies
Our website uses cookies to improve your experience. You may choose to accept or decline cookies via your browser settings.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
Updates to This Policy
We may update this policy periodically. Any changes will be posted on this page with a revised effective date.
Contact Us
If you have questions about this policy or wish to exercise your rights, contact us at:
Email: rozina@globalgbsacademy.co.za
Phone: +27 082 879 0259
Thank you for trusting Global GBS Academy with your personal information.